Tsource Network Operations Center (NOC) provides a centralized solution for your infrastructure monitoring and management needs. We continuously monitor the performance and health of your systems to provide a first line of defense against any disruption to your business.  Our NOC services oversee your critical infrastructure leveraging real-time information to detect anomalies and respond as needed.  NOC services include:

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• Monitoring and Alerting

• Automatic ticket generation

• Escalation to in-house teams if desired

• 1st level support to troubleshoot and remediate

• Incident and Problem Management

• Reporting

 

We leverage ITIL and our ISO 9001:2015 quality standards to ensure you get the optimal level of service. Our NOC services allow your team to focus on the more important work of supporting strategic business initiatives that not only maximize your IT investment, but also keep your IT staff happy and engaged.