Our Service Desk offering gives your business easy access to getting the help they need, when needed.  We are dedicated to providing great customer service and focused on solving your issues as quickly and efficiently as possible.  Our Service Desk is based on ITIL standards and leverages our ISO 9001:2015 quality standards.  Whether you need full or part-time service desk support, or support for certain applications and systems we can create the right managed service solution to fit your particular need.

 

Our Managed Services Service Desk offering includes access to our services via phone, self-service and/or chat. Support levels include:

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• Service Requests

• Customer Portal

• 1st level troubleshooting

• Escalations to level 2 support when needed

• Incident and Problem Management

• Reporting and trending

 

Our Service Desk agents have the knowledge and expertise to help users with a variety of issues providing you with a customer focused and cost effective service desk solution.